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Support

How to get help with StackHangar, and what to include in your message.

Email hello@stackhangar.com.

#What to include

  • What you were trying to do and what happened.
  • The exact message the app showed, if there was one. See Troubleshooting first, because many messages say what to do next.
  • Your browser and device.
  • If the page showed a Reference code, include it.

#What not to send

Do not send your recovery key, a secret value, or anything from your vault. StackHangar cannot read your vault and does not need these to help you. Nobody at StackHangar will ask for them.

#Reporting a security problem

Email the same address with "Security report" in the subject.

#If you lost every passkey and your recovery key

StackHangar cannot recover your vault, because it never holds your key. Support cannot reopen it. See Troubleshooting.